Wanting to purchase the pro version, but no communication??

[David Turnipseed]

Hi all, I have put 2 emails in from the contact area of the site asking a couple questions but have yet to hear anything back. I was wondering if the $195 US was a one time fee or if you have to pay up each year or for each update? Also, just wanted to verify that it is a disk that gets mailed vs a digital download. I was weary in purchasing being that I haven’t had any replies to my emails yet. Can anyone shed some light on any of this for me?? I really need some plate expansion ability!!!

Thanks!

[Jesus Cruz]

I ahve purchase several extensions so far, and what i have get is a digital download, is very strange that you haven´t had feed back from Martijn, he allwasy reply me back, I will try to contact him and give him your message

[David Turnipseed]

Thank you! It would be wonderful if it was a digital download, that would mean less time waiting on the post!

[MICHAEL KERR]

Hi,
( I was wondering if the $195 US was a one time fee or if you have to pay up each year or for each update?)
Up to this time, its just been a one-off fee which includes updates.

Marven will contact you as soon as hes back in the office, he’s either on holidays with his family or out doing a commission.

[Mathieu]

Hello, I ve sent 2 emails as well and never got Reply.
Communication should probably the best Upgrade.

[Klaus -Peter Knopik]

I try to get in contact with someone competent too. But no reaction. Very strange. :angry:

[Mowaterfowl]

I’m wondering if something is going on with Marven.

I tried to email info@delftship.net about my purchase from earlier this year. I had to reformat my computer and the download link from my original purchase expired. I even forwarded him my receipt from the original purchase for his reference. No response yet.

Anyone know anything? :ohmy:

[Jesus Cruz]

I had contact with him early December, without any problem, he assisted me with a project, so he probably is out of the office at the moment.

I strongly suggest you to download your software and keep a copy of the installation file in a safe place in case you need to re-installed.

Best Regards

[Mowaterfowl]

It requires an activate code that’s generated when installed. It uses some sort of random generation based on a system GUID or timestamp algorithm. Even if I kept a copy, I would need them to send me an authorization code.

[Klaus -Peter Knopik]

I wrote several emails to Delft-Ship, I reminded to these emails, but no reactions. What are you doing to get in contact with the Delft guys? I am a little bit angry about that ignorance 👿 .

[ovejan]

I am in the same situation, want to know if there is one time fee for a version + updates (5 and 5.1, 5.15, etc for example), or one time for multiple versions (5, 6, 7 etc).
Need to know because version 5 is almost one year ago in march, and if i buy version 5 and imediately comes version 6 i will be dissapointed.

Also i am in a kind of a hurry with the project, and i need an answer. I post the question about a week ago and no answer.

I need to lasercut the shapes for a model af the boat for testing, and then present it for some fundraising and exhibition, and this situation just halt the project.

And if i do buy the software as is in this version if nobody answer means i cannot install the activation code?

Thanks,
Ove

[iosif gross]

Communication is not the strongest part of Delfship
It will be nice if Marven will invest more time reading (and answering) this forum
Iosif

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