Problem with 6.27.259

[Giulio]

Hi, I’m trying to update to 6.27.259 but the software crashes before the download.
I tried both “download and install” and “download only”

Giulio

[Robert Holme]

Help,

Suddenly my Delftship free 6.27.259 will not open!!!

In desperation I cleaned my computer and registry then downloaded 6.22.253. It installed OK but will not open and freezes on the delfship opening logo, as did 6.27.259.

I also tried running as administrator same problem.

My operating system is Windows 7 64bit.

What am I doing wrong?

Best Regards
Bob

[Dirk]

Hi,

I’m a user of Delftship Pro and unfortunately I also get error messages when I’m trying to install the updates.

See the attached files for more info.

Regards,
Dirk

Attachments:

• update.png
• errormessage.png

[Dirk]

Attached you’ll find a better picture of the error message.

Attachments:

• errormessage.png

[Marven]

Hello Dirk,

It seems that Windows has a problem running the combined 32/64 bit installer package. Are you perhaps running an older version of Windows?

[Dirk]

Sorry, I had to mention that. I’m using Windows 7 ultimate 64 bit.

[Marven]

That’s very strange. Have you tried to download (and not install) the installer file, and then manually start the setup file?
It’s a pretty common installer file which should be handled flawlessly in your os

[Dirk]

Yes I’ve tried that but the result was the same. As usual, error messages were only half-useful. In my case, the DLL wasn’t missing–the installer didn’t have permissions to access the folder. I didn’t try running the installer as an administrator (this didn’t make sense to me considering I was already using an admin account).

Nevertheless, after doing this the installer worked.

What I wonder, now, is how this happened in the first place, and what the correct permissions on this directory are supposed to be..

Edit: I meant the C:UsersxAppDataLocalTemp folder

[Robert Holme]

Interesting…………………..Once more DS froze on opening.

I followed previous advise and had “Check for updates” set to never…………………..However………………….

Guess what…………………… I disabled my internet connection and bingo………….. the program loads immediately.

This is odd to say the least.

For my fellow freezers at least now I appear to have stumbled on a work around to defrost the startup 🙂

Best Regards
Bob

[Author]

Posts